Hindi Training for Frontline Teams
Practise greetings, routine requests, complaints and escalation in retail, hospitality and customer support.
What will staff practise?
- Greet a customer and confirm what they need.
- Acknowledge a routine complaint and check the relevant detail.
- Explain the next step or transfer the request to a supervisor.
Sample role-play
A customer has waited longer than expected. Acknowledge the delay and explain who can check it.
| Hindi | Roman Hindi | English |
|---|---|---|
| माफ़ कीजिए, आपको इंतज़ार करना पड़ा। | Maaf kijiye, aapko intezaar karna pada. | I’m sorry you had to wait. |
| क्या आप बुकिंग नंबर बता सकते हैं? | Kya aap booking number bata sakte hain? | Could you tell me the booking number? |
| मैं अपने प्रबंधक से इसकी जाँच करवाता हूँ। | Main apne prabandhak se iski jaanch karvaata hoon. | I’ll ask my manager to check it. |
Role-play checklist
- Acknowledge the customer politely.
- Ask for one relevant detail.
- Name the next step without promising an outcome.
Plan training for your team
See all Corporate Hindi programmes · Workplace Hindi phrase sheet